Refund policy

Returns and Refunds

Last updated: 27 October 2026

For order problems, cancellations or returns, email 1084738388@qq.com with your order number and a description of the issue.

Faulty, damaged, incorrect or misdescribed items

If an item is faulty, damaged in transit, different from what you ordered or materially different from its description, contact us so we can assess the issue and provide the remedy you are entitled to. Proof of purchase and photographs, where available, help us investigate. Missing photographs or original packaging do not by themselves remove your legal rights.

We remain responsible for resolving problems with goods we sell. We will not require you to pursue the manufacturer instead. Depending on the issue and applicable law, the remedy may include a repair, replacement, refund or another legally required remedy.

Change of mind

In addition to your statutory rights, you may request a change-of-mind return by emailing us within 14 calendar days after receiving your order. This voluntary option applies to unused goods in their original saleable condition, with all included components. Please include the original packaging where possible and contact us for the return address before posting.

You pay the reasonable return postage for a change-of-mind return. Original delivery charges are not refunded for this voluntary option unless required by law. No restocking fee applies. We will explain the return arrangements before you send the goods.

The 14-day and unused-condition requirements apply only to this voluntary option. They do not limit your rights concerning faulty, damaged, incorrect or misdescribed goods, or any other right that cannot legally be excluded.

How to return an item

Please contact us before posting a return so we can provide the correct return address and instructions. The dispatch address on a parcel may not be the return address. Our return instructions do not replace or restrict your statutory rights.

For a return caused by our error or a confirmed product problem, we will arrange or reimburse reasonable and necessary return postage and refund applicable original delivery charges as required by law. Please keep postage receipts. Where a change-of-mind return is separately agreed, we will explain the return postage and any non-refundable delivery charge before you send it.

Refunds and cancellations

You can request cancellation by email before dispatch. If the order has not been dispatched, we will cancel it and refund the amount paid. After dispatch, we will explain the available return or delivery-resolution options.

Once your entitlement to a refund is established, we will process it without undue delay and within any shorter period required by applicable law, normally to the original payment method. We will not require store credit in place of a refund you are legally entitled to receive. Payment-provider or bank posting times may differ from the date we issue the refund.

Your consumer rights

This policy adds no limit to rights or remedies that cannot be excluded under applicable consumer law. A short notification period, the use of an item to discover a fault, a sale price or the loss of packaging does not automatically defeat those rights.

For Australian consumers, the Australian Consumer Law applies. A major product problem gives you a choice of refund or replacement; other problems must be remedied within a reasonable time. You may also have rights to compensation. These rights are not limited to a voluntary store return window.