Shipping with ePacket
Our standard retail orders to eligible Hong Kong SAR and Australian addresses are sent using ePacket, a tracked postal service. We arrange dispatch from Shenzhen, mainland China.
Order preparation and tracking
We dispatch within 5 business days after payment is confirmed, excluding public holidays at our dispatch origin. Carrier transit time is additional. Delivery time varies by destination, customs processing and local delivery conditions; no guaranteed arrival date is implied.
We provide the ePacket tracking details after dispatch. A tracking number alone does not mean the parcel has already been accepted by the carrier. If you have a delivery problem, email 1084738388@qq.com.
Shipping charges and parcel size
The available ePacket service and shipping charge are shown at checkout before payment. Charges depend on your cart weight. Standard retail shipping is intended for small parcels up to 2 kg, subject to the service available for the delivery address. If checkout offers no shipping option, please contact us before ordering.
Bulk orders and United States delivery
For large quantities, wholesale enquiries, US delivery or another destination, email 1084738388@qq.com before checkout. Include the products, quantity, destination and postal code. We will provide a separate wholesale and shipping quotation based on the packed weight, dimensions and destination. The carrier for these quoted orders will be agreed with you; they are not automatically covered by standard ePacket postage.
For returns and the applicable delivery terms, see our Returns and Refunds policy and Shipping policy.